Associate Director, Account Management

About the Company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space, we are building the new standard in healthcare technology.

Responsibilities

• Lead, coach, and develop a team of Account Managers and Team Leads responsible for upsell, cross-sell, and expansion revenue.
• Own team performance against revenue, pipeline, activity, and forecast targets.
• Build clear operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management.
• Translate company goals into measurable frontline behaviors and hold the team accountable to executing them consistently.
• Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and coach reps.
• Build and refine repeatable sales plays, account planning frameworks, outreach strategies, and team processes.
• Partner with Client Success, Sales, Revenue Operations, and Product to improve account expansion strategy.
• Hire, onboard, and ramp additional Account Managers as the team grows.

Requirements

• 5+ years of experience in Account Management, Sales, or quota-carrying B2B SaaS revenue roles
• 2+ years of direct people-management experience leading quota-carrying professionals
• Demonstrated success leading a team to achieve or exceed revenue targets
• Strong track record of coaching and improving frontline seller performance
• Excellent pipeline management, forecasting, and revenue analytics skills
• Proven ability to build systems and operating rhythms that drive consistent execution
• Proficient with CRM tools (preferably HubSpot) and analytics dashboards
• Ability to operate in a fast-paced startup environment

Preferred Qualifications

• Experience building or scaling an Account Management or customer expansion team
• Experience managing upsell and cross-sell motions within an existing customer base
• Familiarity with healthcare (PT/OT/SLP practices)
• Experience with HubSpot, Google Workspace, or LLMs