Associate Implementation Consultant

Responsibilities

• Support and coordinate the client implementation process using established frameworks to ensure a smooth onboarding experience.
• Manage the transition from pre-sales engagement to post-sales handover, including coordinating kick-off calls.
• Maintain project resources and keep both internal and external stakeholders updated on project stages and next steps.
• Act as a key liaison between multiple teams, such as product and engineering, to facilitate project alignment.
• Develop deep product knowledge to guide clients on product adoption and identify upselling or cross-selling opportunities.
• Prepare and facilitate seamless handovers to the client's future Account Management and Customer Success teams.
• Gather and share customer feedback with Product, Sales, and Support teams to drive continuous improvement.

Requirements

• 1-3 years of proven experience in a customer-facing role (e.g., Project Coordinator, Onboarding, or Implementation).
• Experience coordinating or supporting multiple projects and managing various stakeholders simultaneously.
• Fluent written and spoken English with strong, well-structured communication skills.
• Strong discovery skills with the ability to ask targeted questions to understand client objectives and needs.
• Proven problem-solving skills and the ability to explore solutions across different technical scenarios.

Preferred Qualifications

• Knowledge of how global organizations and startups operate.
• Experience working in a fast-paced environment.
• Understanding of remote working dynamics and asynchronous workflows.

Benefits

• Work from anywhere with flexible working hours.
• Flexible paid time off and 16 weeks of paid parental leave.
• Mental health support services and a learning budget.
• Home office budget and necessary IT equipment.
• Stock options and budget for local in-person social events or co-working spaces.

About the Company

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. Our team works asynchronously from across the globe, fostering a culture of innovation, automation, and inclusion.