Associate Vice President, Patient Experience

About the Company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact.

Responsibilities

• Own and articulate the enterprise-wide patient experience vision and multi-year strategy
• Define the service model, standards, and patient experience philosophy
• Lead a multi-layered organization through direct reports at the Director level
• Partner with the executive leadership team on the strategic direction of the Patient Experience function
• Drive transformation of the patient experience through technology, automation, and process redesign
• Own the Patient Experience function’s budget and P&L

Requirements

• Doctor of Pharmacy (Pharm.D.) or advanced degree in a related field
• 15+ years of senior leadership experience in healthcare, PBM, payer, or provider settings
• Experience leading leaders (managing Directors and Managers)
• Deep fluency in pharmacy and medical benefit structures, copay assistance, and prior authorization
• Strong financial and analytical acumen with P&L experience
• Ability to travel up to 30%

Preferred Qualifications

• Advanced business or leadership credentials such as an MBA or MHA