Benefits Operations Analyst

Responsibilities

• Set up new employer schemes and facilitate application processing between employers, employees, and insurance providers
• Support scheme renewals by working with employers, providers, and customer success teams to refine processes
• Process policy changes including joiners, leavers, dependents, cancellations, and amendments
• Act as first line of investigation for benefit and policy-related queries, owning issue resolution and liaising with insurers on escalations

Requirements

• 2+ years of experience in operations, insurance, benefits administration, or customer support
• Strong attention to detail with ability to manage multiple workstreams
• Clear written communication skills for working with diverse stakeholders
• Ability to work independently on important matters with minimal guidance
• Comfort working in fast-paced, ambiguous environments with evolving processes

About the Company

Kota is reimagining insurance and retirement benefits for the modern workforce through its fully integrated benefits platform and embedded insurance solution. The company powers benefits for tens of thousands of employees at Europe's most forward-thinking companies, having raised more than €20M from leading investors since its founding in 2022.