Bilingual Customer Service Representative

Responsibilities

• Provide best-in-class customer service over the phone by responding to client requests and educating them on programs
• Analyze client problems through effective listening and provide timely solutions
• Handle difficult calls courteously and professionally using strong interpersonal skills
• Document request outcomes and client activities in the CRM database
• Coordinate with other departments to ensure client questions are handled appropriately
• Manage a high volume of clients in a work-from-home call center environment

Requirements

• 1 year of call center experience
• Bilingual in Spanish
• Reliable, high-speed internet connection
• Technical proficiency with CRM systems
• Ability to work from home in a distraction-free environment
• Strong verbal and written communication skills

Benefits

• Employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities and career development

About the Company

Beyond Finance helps everyday Americans escape the cycle of debt through compassionate, individualized care and customized financial solutions.