Bilingual Customer Support Representative

Koalafi

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing
  • Provide sound answers regarding operational knowledge to merchants
  • Conduct back-office processes including funding and report generation
  • Manage ongoing merchant relationships through proactive inbound and outbound contact
  • Ensure merchant confidence through excellent customer service throughout the financing experience

Requirements

  • 1-2 years of experience in a fully remote customer service role
  • Fluency in Spanish (verbal and written) for professional settings
  • Proficiency with Microsoft Office Suite (Excel/Word)
  • Experience with Slack, Zoom, or similar collaboration tools
  • Ability to work nights and weekends
  • Reliable internet connection and a quiet, private workspace

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days plus 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Parental leave (maternal + paternal)

About the Company

Koalafi provides flexible lease-to-own financing to non-prime consumers, helping retailers increase sales and strengthen customer loyalty.

Skills & tools

Customer ServiceSpanish

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 011-2 years remote customer service experience
  2. 02Fluent Spanish (written and verbal)
  3. 03Proficiency in Microsoft Office Suite
  4. 04Experience with Slack and Zoom
  5. 05Availability for nights and weekends
  6. 06Quiet home office environment
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