Bilingual Family Care Navigator

About the Company

AnswersNow is trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere through an innovative virtual ABA therapy platform.

Responsibilities

• Drive high-velocity outbound outreach via call, SMS, and email to qualify inquiring families
• Convert leads to scheduled assessments by nurturing families through the CRM pipeline
• Deliver consultative benefits pitching by reviewing insurance eligibility and articulating ABA benefits
• Navigate intake workflows by uploading medical records and securing insurance assessment authorizations

Requirements

• 1–3+ years of experience in inside sales, high-volume customer intake, or enrollment advising
• Proven ability to manage a dense CRM sales funnel
• Exceptional verbal communication skills and ability to build trust over the phone
• Highly organized with experience processing technical document workflows
• Bilingual fluency in Spanish and English

Preferred Qualifications

• HubSpot experience
• Associate’s degree or higher

Benefits

• $24 - $30 per hour + $1k/month variable
• Fully remote work from anywhere in the U.S.
• Flexible hours with an async-friendly team culture