Bilingual Intake Specialist

Responsibilities

• Answer 5-10+ daily inbound calls using a structured questionnaire
• Complete digital intake forms with high accuracy
• Transfer qualified leads to the attorney
• Perform document collection and appointment scheduling
• Conduct follow-up coordination with potential and current clients
• Communicate effectively with both English and Spanish-speaking clients

Requirements

• English fluency required
• Spanish proficiency is a MUST
• Prior intake, call center, or customer service experience
• Strong attention to detail and accuracy
• Proficiency with digital forms, Zoom, and basic office software
• Professional and empathetic phone manner

Preferred Qualifications

• Prior legal or bankruptcy knowledge
• Experience in medical billing or administrative support

Benefits

• Hands-on training and mentorship from Attorney Batista
• Access to Crisp Academy training modules for six months
• Discretionary bonuses and wellness perks
• Standard Monday-Friday schedule (9 AM-5 PM EST)

About the Company

The Law Offices of Jeremias E. Batista, LLC is a boutique bankruptcy and debt relief law firm providing compassionate counsel and detail-driven advocacy to individuals and families facing financial challenges.