Billing Specialist MA

Responsibilities

• Prepare, review, and issue customer invoices accurately and on time
• Verify billing information, pricing, quantities, discounts, taxes, and payment terms
• Process billing adjustments, credits, refunds, and account corrections
• Maintain accurate customer billing records and account information
• Monitor outstanding invoices, payment status, and customer account balances
• Investigate and resolve billing discrepancies and invoice-related issues
• Respond to customer inquiries regarding invoices, charges, payments, and account balances
• Coordinate with Accounts Receivable, Finance, Sales, and other teams to resolve billing issues
• Reconcile billing records with accounting systems and customer accounts
• Prepare billing reports, summaries, and aging information for management
• Ensure invoices are processed according to company policies and established procedures
• Maintain organized billing documentation and supporting records
• Assist with month-end and year-end billing activities
• Support audits and financial reviews by providing billing documentation when required
• Identify recurring billing issues and recommend process improvements
• Maintain confidentiality when handling customer and financial information
• Meet billing deadlines while maintaining a high level of accuracy

Requirements

• Previous experience in billing, invoicing, accounts receivable, accounting, finance, or a similar role
• Experience preparing and processing customer invoices
• Experience managing billing records, account balances, and payment information
• Experience using accounting, billing, ERP, or financial management software
• Strong Excel or spreadsheet skills
• Experience investigating and resolving billing discrepancies
• Ability to manage high volumes of billing transactions while maintaining accuracy
• Ability to meet strict deadlines and follow established billing procedures
• Strong computer and digital skills
• Ability to communicate professionally with customers, vendors, and internal teams
• Ability to work independently and effectively in a remote environment
• Reliable internet connection and a suitable setup for remote work
• Professional, organized, dependable, and detail-oriented attitude
• English proficiency is required