Binance Accelerator Program - TechOps Engineer (Observability & AI Ops)

Responsibilities

Observability & Automation – Set up dashboards/alerts; script repetitive ticket steps. RCA & Support Insights – Participate in RCAs; log user pain points weekly; propose product fixes. Agent & Skill Prototyping – Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.). ITSM / Tools (optional) – Optimize a small workflow in incident management tooling.

Requirements

CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL. Good documentation – write actionable runbooks. Empathy & product thinking – improve user experience from support data. Basic understanding of agents and skills.

Preferred Qualifications

K8s, CI/CD, Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain, function calling). TSM tool experience.

Benefits

Competitive salary and company benefits. Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.