Brokerage Operations Associate I - ACATS

Responsibilities

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility.
• Manage DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF).
• Identify documentation and processing irregularities, execute correct reject paths, and apply controls to prevent errors.
• Coordinate communications with contra firms, transfer agents, and partner brokers regarding rejections, accelerations, and reclaims.
• Run mass account transfers and conversions for both internal and external systems.
• Partner with engineering teams to automate daily self-clearing workflows.
• Drive continuous operational improvement through root cause and trend analysis.
• Serve as a Subject Matter Expert on transfers for policy-related queries.

Requirements

• 2+ years of ACATS experience, including hands-on industry portal usage and understanding of the ACATS cycle.
• Working knowledge of NSCC / DTCC rules and FINRA Rule 11870.
• Understanding of U.S. broker-dealer back-office operations, including DTC settlements and FOP transfers.
• Basic knowledge of SQL, Metabase, or similar query tools.
• Ability to work in a remote, fast-paced environment with strict daily cutoffs.
• Possession of the SIE and Series 99 license, or the ability to obtain it within 180 days of employment.

Preferred Qualifications

• Associate's degree in a business-related field with 5+ years of experience in ACATS or treasury operations.
• Possession of a Series 7 license.
• Hands-on experience processing ACATS on DTCC's portal as a deliverer.
• Experience with ACATS-Fund/SERV, options/annuity/UIT transfers, or API-driven partner brokers.

Benefits

• Competitive Salary & Stock Options.
• Health Benefits.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month via a Brex Card.

About the Company

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure provider for stocks, ETFs, options, crypto, and more. Serving hundreds of financial institutions across 40 countries, Alpaca provides institutional-grade APIs to broker-dealers, wealth managers, and hedge funds, supporting over 9 million brokerage accounts.