Business Account Manager

Responsibilities

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations

Requirements

• Fluent in English (B2+) and Russian (B2)
• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
• Proven experience managing multiple B2B clients or operators
• Solid knowledge of sportsbook operations, betting markets, and industry trends
• Strong communication, negotiation, and relationship-building skills
• Experience with CRM systems, analytics tools, and KPI-based decision-making

Preferred Qualifications

• Experience with upselling and revenue growth strategies
• A data-driven mindset with the ability to analyse operator performance
• Familiarity with internal workflows across TAMs, product, and sales teams
• Knowledge of Portuguese, Spanish or German

Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About the Company

SOFTSWISS builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.