Business Operations Analyst

About the Company

TextUs is on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. We are building the future of mobile-first, conversational engagement through a collaborative and data-driven culture.

Responsibilities

• Partner with cross-functional teams to optimize business processes and improve operational efficiency
• Support day-to-day administration and continuous improvement of business systems including CRM, ERP, and marketing automation
• Troubleshoot system issues and manage enhancement requests
• Build, maintain, and improve dashboards and reporting for Sales, Marketing, and Customer Success
• Ensure business data accuracy through ongoing data quality initiatives
• Support CRM (Salesforce), ERP (NetSuite), and marketing automation (HubSpot) platforms
• Maintain internal documentation, process guides, and knowledge base resources
• Deliver training and ongoing support for business applications

Requirements

• 3+ years of experience in business systems, revenue operations, or sales operations within a SaaS company
• Experience working with CRM platforms like Salesforce
• Familiarity with business applications such as HubSpot or NetSuite
• Strong analytical skills for process improvement
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Exposure to system integrations or automation tools like Celigo, Zapier, or Informatica

Benefits

• Competitive pay and equity
• Health, Dental, and Vision insurance
• 401K with company match
• Flex vacation policy
• Phone, Internet, and Work from home stipends