Call Center Agent

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries and provide accurate information
• Resolve customer issues and complaints in a timely manner
• Maintain records of customer interactions and updates
• Follow call center procedures and service standards
• Escalate complex issues to the appropriate team when required
• Work collaboratively with team members and supervisors

Requirements

• Fluency in English with strong communication and listening skills
• Basic computer knowledge and ability to use call center systems
• Strong problem-solving and interpersonal skills
• Ability to handle customers professionally and patiently
• Excellent time-management and organizational skills
• Ability to work effectively in a team environment

Benefits

• Competitive salary based on experience
• Comprehensive training and onboarding support
• Supportive and professional work environment
• Opportunities for career growth and development

About the Company

Ai Forge provides innovative solutions and is looking for dedicated professionals to join our growing team in a fully remote capacity.