Call Center Agent

Responsibilities

• Optimize and complete customer data sets via outbound telephone calls
• Support customers with data entry to help them find the most affordable loans
• Forward customer inquiries to credit specialists to support comprehensive credit consulting
• Participate in process improvements and quality management optimization
• Handle warm leads only (no cold calling)

Requirements

• Initial professional experience in direct customer contact (ideally via telephone in sales or retail)
• Strong communication skills and ability to analyze customer needs
• Native-level German language proficiency
• Proficiency with computers and ability to learn new systems quickly
• Reliable, independent, and good time management skills

Benefits

• Salary model with uncapped commission
• Internal career programs, training, and coaching
• 100% remote work options (or hybrid in Berlin/Hamburg)
• Fully digital onboarding and provided equipment
• 30 days of vacation and 10 additional child sick days
• Partnerships with sports providers

About the Company

smava is one of Germany's largest FinTechs and an online loan comparison platform. We aim to create transparency in the German credit market through individual and customer-oriented telephone consulting.