Call Center Agent

About the Company

smava is a leading online credit comparison platform and one of Germany's largest FinTechs. We aim to make loans transparent, fair, and affordable for over 300,000 satisfied customers.

Responsibilities

• Optimize and complete customer data sets via outbound telephone calls
• Support customers with data entry to help them find the best loan options
• Forward customer inquiries to credit specialists to support comprehensive credit consulting
• Participate in process improvement and quality management optimization
• Handle warm leads (customers who have actively left their data)

Requirements

• Initial professional experience in direct customer contact (ideally in sales or retail)
• Strong communication skills and ability to analyze customer needs
• Native-level German proficiency
• Proficiency in using computers and ability to learn new systems quickly
• Reliable, independent, and good time management skills

Benefits

• Salary model with uncapped commission
• Internal career programs, training, and coaching opportunities
• 100% remote work options (or hybrid in Berlin/Hamburg)
• Fully digital onboarding and provided equipment
• 30 days of vacation
• 10 additional child sick days
• Cooperations with sports providers