Call Center Pharmacy Technician

Responsibilities

• Proactively grow the specialty pharmacy patient population through outbound phone calls
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Communicate the benefits of the Shields Partner Pharmacy program to patients
• Access and review patient EMR and chart notes to ensure familiarity with conditions
• Identify medications requiring special storage, handling, or specific supplies
• Maintain strict patient confidentiality and protect company values

Requirements

• Pharmacy technician licensed in Colorado
• High school diploma or GED
• Prior customer service or outbound call experience
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Strong verbal communication and phone skills
• Ability to work flexible shifts including occasional Saturdays

Preferred Qualifications

• National certification (PTCB or ExCPT)
• Bachelor's Degree
• Experience in a pharmacy or clinical setting

About the Company

Shields Health Solutions provides specialty pharmacy services and patient advocacy to improve health outcomes.