Call Center Specialist

Responsibilities

• Handle inbound and outbound calls, WhatsApp, and chat conversations
• Understand customer needs and recommend appropriate services
• Resolve problems and handle complaints to maintain customer confidence
• Process bookings, payments, refunds, and account updates
• Track customer feedback to help improve communication strategies
• Collaborate with CX, sales, and tech teams to optimize customer interactions

Requirements

• Strong spoken and written English skills
• Clear communication skills with the ability to explain things simply
• Customer-first mindset and strong problem-solving abilities
• Ability to handle multiple chats and calls simultaneously without losing focus
• Availability to work in shifts, including weekends if required
• Experience with call center tools or CRM systems is a plus (e.g., Ziwo)

Benefits

• Fast-track career growth with opportunities to move into senior roles quickly
• Performance-based bonuses and promotions
• Training on modern tools, AI-powered systems, and real customer journeys
• A friendly, ambitious, and supportive team environment
• The opportunity to make a real impact on company communication processes

About the Company

maids.cc is the UAE’s leading domestic worker platform, supporting thousands of families and workers every day with over 26,000 employees. We are a remote-friendly company that invests in people who take initiative, offering a culture where curiosity and drive are rewarded with real leadership opportunities.