Care Advocate

About the Company

MiraMace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology to make sure patients understand their care, stay connected to their providers, and get to the resources they need.

Responsibilities

• Serve as the primary point of contact for patients after their intake visit
• Help patients understand and act on their care plan, including scheduling appointments and finding in-network providers
• Resolve navigation friction regarding portals, referrals, appointment logistics, and provider communications
• Identify practical and social-needs support such as food, housing, and transportation and connect patients to resources
• Coordinate with clinical team members while providing non-clinical support only
• Document every patient interaction and support activity in the platform accurately and on time
• Maintain confidentiality and comply with HIPAA and privacy standards

Requirements

• Active, unrestricted LPN/LVN license, Community Health Worker (CHW) certification, or equivalent patient-navigation experience
• 2+ years of patient- or community-facing support experience
• Working knowledge of the U.S. healthcare system and Medicare
• Ability to work independently and manage a caseload
• Reliable computer, internet, and a quiet space for patient calls

Preferred Qualifications

• Experience supporting older adults or patients with complex or serious illness
• Familiarity with Medicaid and other public programs
• Bilingual skills in Spanish, Mandarin, or other languages common among Medicare patients