Care Connector

Responsibilities

• Serve as the primary contact for the Enhanced Member Supports Unit and Behavioral Health network
• Assess clinical issues and concerns to provide accurate information to patients, members, and providers
• Manage and triage crisis situations with patients and members
• Provide assistance with concerns related to social determinants of health
• Resolve patient, member, and provider inquiries and concerns
• Coordinate with internal departments to resolve complex eligibility issues
• Advocate for patients incapacitated by age, illness, or handicap

Requirements

• Bachelor's Degree in Social Work, Healthcare Administration, Psychology, Public Health, Human Services, or a related healthcare field
• Minimum of 1 year of related work experience

Benefits

• Comprehensive health, dental, and vision insurance starting day one
• 401(k) plan with automatic employer contributions
• Generous paid time off (PTO) plan
• Up to $5,000 in annual tuition reimbursement
• Family-friendly support including parental leave and adoption assistance
• Employee Assistance Program (EAP) with legal and mental health support

About the Company

Geisinger is a comprehensive healthcare system serving over 1 million people, featuring nine hospital campuses, a large health plan, and the Geisinger Commonwealth School of Medicine.