Care Coordinator I

About the Company

Tia is building a new model for women’s healthcare, integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings to improve outcomes and create a better experience for patients and providers.

Responsibilities

• Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels
• Support complex scheduling and care coordination workflows, including clinical and specialty services
• Triage urgent requests, important flags, and high-touch member concerns using established protocols
• Build trust with members through empathetic communication and thoughtful problem solving
• Work closely with clinical providers, operations teams, and external partners to support care delivery
• Accurately document member interactions in accordance with HIPAA and internal policies
• Identify recurring member pain points or workflow gaps to share with leadership

Requirements

• 1+ year of experience in customer service, patient/member support, care coordination, or scheduling
• Comfort supporting members by phone, chat, or similar communication channels
• Strong communication skills with the ability to explain information clearly and compassionately
• Strong attention to detail and documentation habits
• Ability to manage multiple tasks and prioritize urgent or sensitive requests
• Proficiency with technology including Google Workspace, scheduling tools, ticketing systems, EHRs, or CRMs
• Ability to work full-time weekday hours with late Pacific Time coverage (9:00 AM-6:00 PM PST)
• Authorized to work in the United States

Preferred Qualifications

• Experience in healthcare, women’s health, virtual care, or patient access
• Experience supporting referrals, insurance-related questions, or care coordination workflows
• Familiarity with HIPAA, patient privacy, or healthcare documentation standards
• Experience working in a fast-moving, remote, startup, or high-growth environment
• Located in Oregon, Montana, Arizona, or Nevada