Care Coordinator

Responsibilities

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS
• Serve as the first point of contact for patients, resolving inquiries in real time
• Schedule, reschedule, and coordinate appointments for GI Providers, Registered Dietitians, and Behavioral Health Providers
• Respond to billing and insurance questions, explaining benefit design and cost-share
• Triage clinical questions, manage pharmacy inquiries, and coordinate prescription requests
• De-escalate challenging interactions with empathy and document interactions in real time
• Identify workflow inefficiencies and suggest improvements

Requirements

• 3+ years of remote chat-based customer service experience
• Fluency in healthcare terminology and clinical concepts
• Experience in health insurance navigation and explaining benefits
• Proficiency in EMR/EHR and CRM platforms (Salesforce, Athena Health)
• Proficiency in Zoom, Slack, and Google Workspace
• Exceptional verbal and written communication skills
• Highly organized and detail-oriented

Preferred Qualifications

• Experience in telehealth or a digital health environment
• Strong critical thinking and triage skills
• Experience in a high-growth startup or mission-driven healthcare organization

Benefits

• Salary Range: $45,000 – $52,000
• Employer-sponsored medical, dental, and vision coverage
• Unlimited PTO + 11 paid company holidays
• 401(k) eligibility
• Remote-first flexibility
• Professional development opportunities
• Access to Overalls life concierge

About the Company

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve.