Care Navigation Guide

Responsibilities

• Outreach to providers and facilities to provide refined, personalized care options that address specific member requests
• Collaborate with RNs to support complex cases and effectively route care
• Discover and communicate trends to leadership to improve processes and the member experience
• Confirm and update provider data and properly document all tickets
• Stay current on all information, updates, processes, and workflows
• Ensure compliance with all applicable laws and regulations

Requirements

• 1+ years of experience with care coordination and navigation in a healthcare setting
• 1+ years of experience utilizing a Chromebook and Google Workspace
• Must reside in Arizona, Florida, Georgia, or Texas

Preferred Qualifications

• Experience working in a collaborative, team-oriented environment

Benefits

• Pay rate of $19.00 per hour
• Medical, dental, and vision benefits
• 11 paid holidays and paid sick time
• Paid parental leave and paid wellness time
• 401(k) plan participation
• Life and disability insurance
• Monthly vacation accrual (15 days per year)

About the Company

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.