Care Navigator

Responsibilities

• Ensure a supportive, positive experience for clients and referral sources
• Work directly with clients, families, and referral sources to understand needs
• Make accurate and timely outbound referrals for those not admitted
• Collaborate with internal clinical and admissions teams
• Document all client and referral source interactions in the electronic record system
• Function as a liaison between Charlie Health and partners
• Adhere to policies and achieve performance metrics goals

Requirements

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field
• 1-2 years of relevant healthcare experience (e.g., case management, admissions, or outreach)
• Strong interpersonal and relationship-building skills
• Metrics-oriented mindset with experience meeting KPIs
• Excellent written and verbal communication skills
• Proficiency in Salesforce and Google Suite or MS Office
• Work authorization in the United States

About the Company

Charlie Health is a rapidly growing organization dedicated to connecting the world to life-saving behavioral health treatment through personalized, virtual care.