Care Pro Performance Partner

Responsibilities

• Own end-to-end performance management for complex and escalated Care Pro cases
• Review and investigate performance events impacting client care experience
• Apply independent judgment to determine corrective actions including coaching, warnings, and separation
• Manage a high-volume caseload of 90+ tickets and 45+ outbound calls per week
• Proactively monitor performance history to identify repeat behaviors and emerging trends
• Partner with Care Pro Relationship Managers to reinforce feedback and escalation standards
• Identify potential employment risks and escalate protected scenarios to HR and Trust & Safety

Requirements

• 5–7 years of professional experience
• 2+ years of experience in performance management, employee relations, or HR operations
• Experience managing a high-volume distributed workforce
• Strong investigative and documentation skills
• Ability to deliver difficult feedback clearly and compassionately
• Proficiency in analyzing performance data and identifying trends

About the Company

Honor Technology is a leader in aging care innovation, providing the technology and services that empower older adults to live on their own terms. Through its consumer care brand, Home Instead, Honor delivers millions of hours of personalized in-home care annually.