Care Pro Relationship Manager

Responsibilities

• Oversee and execute market staffing strategy through Care Pro outreach and relationship building
• Coordinate with Client Managers to create optimal scheduling matches based on client context
• Mobilize newly hired Care Professionals to ensure efficient work deployment
• Act as the primary point of contact for Care Pros, providing coaching and actionable feedback
• Foster relationships to facilitate quality matches and improve retention
• Align with market teams on daily and weekly priorities and manage real-time client issues
• Partner cross-functionally with Recruiting, Training, and Trust and Safety teams

Requirements

• 3+ years of experience in complex client management, patient management, or high-volume customer service
• Staffing experience is strongly preferred
• Background in operations or healthcare/home care environments preferred
• Strong analytical and problem-solving abilities with a data-informed approach
• Proficiency with technology, including scheduling, CRM, or workforce management systems
• Excellent organizational and interpersonal communication skills

Preferred Qualifications

• Experience in healthcare or home care operations
• Proven ability to manage multiple priorities in a fast-paced environment

Benefits

• Equity and 401K with up to 4% match
• Medical, dental, and vision coverage (including zero-cost plans for employees)
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program
• Employee Assistance Program and mental health benefits

About the Company

Honor Technology is a leader in aging care innovation, providing the technology and services that empower older adults to live on their own terms. Through its consumer care brand, Home Instead, Honor delivers millions of hours of personalized care annually.