Care Solutions Consultant

About the Company

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms through its consumer care brand, Home Instead, Inc.

Responsibilities

• Manage a steady flow of inbound and outbound calls with potential clients and their families
• Listen deeply to client needs and match them to the right care solutions
• Clearly communicate services, ask for commitment, and schedule follow-up consultations
• Meet or exceed individual and team sales metrics, including call volume and conversion rates
• Use CRM tools such as Salesforce to track activity and follow up consistently

Requirements

• 3+ years of phone-based sales or customer service experience
• Bachelor’s degree or equivalent professional experience
• Experience in a high-volume call center environment
• Ability to work a set schedule including every fourth weekend (Saturday and Sunday)
• Availability for evening and weekend shifts
• Mandatory attendance for a three-week virtual training period

Preferred Qualifications

• Experience in home care, healthcare, or senior services
• Proven experience working remotely and managing time effectively

Benefits

• Hourly pay between $19.90 – $22.10
• Tiered monthly bonus structure based on sales targets
• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program and Employee Assistance Program