Case Manager

Responsibilities

• Resolve technical and non-technical issues related to Expereo’s services by liaising with customers and local providers
• Act as first-line support for internal and external parties
• Manage Network & Data Communication Systems
• Engage with internal and external customers to ensure excellence in service
• Work with Network and System administrators to achieve preset goals
• Maintain up-to-date knowledge of products, services, and systems

Requirements

• At least 5 years of experience in IT or Telecommunications
• CCNA or equivalent certification
• Thorough understanding of Routing, switching, SD-WAN, and cloud concepts
• Extensive hands-on experience with Cisco and Juniper routers and Catalyst switches
• Deep knowledge of OSPF, STP, VLANs, QoS, and POE
• Proficiency in VPN solutions including MPLS, SSL VPN, and IPSEC
• Experience with Network Management & Monitoring Tools like SolarWinds
• Strong understanding of ITIL v3 frameworks
• Excellent verbal and written English communication skills
• Knowledge of TCP/IP, VPNs, and Information Security Standards

Benefits

• Private Health Insurance
• Work From Home options
• Training & Development
• Performance Bonus

About the Company

Expereo is the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, powering enterprises and government sites worldwide.