Chat Support Agent

Responsibilities

• Respond to customer queries promptly and professionally via live chat and messaging platforms
• Resolve product, service, and account-related questions accurately and efficiently
• Handle multiple simultaneous chat conversations while maintaining quality
• Escalate complex issues to the appropriate team when necessary
• Log all chat interactions in the CRM or helpdesk system accurately
• Contribute to the improvement of chat scripts, FAQs, and support documentation
• Meet response time targets and customer satisfaction (CSAT) score benchmarks

Requirements

• 1+ year of experience in live chat support, customer service, or a similar role
• Fast and accurate typing skills (minimum 45 WPM)
• Strong written communication skills
• Ability to manage multiple chats simultaneously
• Familiarity with helpdesk or chat tools such as Zendesk, Intercom, or Freshchat
• Patient, detail-oriented, and calm under pressure
• Reliable home office setup with stable internet connection
• Matric certificate