Claims Manager - Bodily Injury

Responsibilities

• Lead, coach, develop, and motivate a team of Claims Adjusters and Claims Specialists
• Plan and oversee the daily operations of assigned claims teams
• Review and provide guidance on complex claims involving Auto, Property, Bodily Injury, Casualty, Litigation, and Catastrophe losses
• Ensure claims are investigated, evaluated, reserved, negotiated, and resolved appropriately
• Monitor claim quality, operational performance, and compliance with company guidelines and regulatory requirements
• Analyze performance metrics to improve efficiency and customer satisfaction
• Conduct claim file audits and implement best practices
• Partner with internal stakeholders and legal counsel to resolve complex matters
• Support catastrophe response efforts and provide leadership during high-volume situations

Requirements

• Several years of progressively responsible claims experience (investigation, negotiation, settlement, arbitration, or trial)
• Leadership experience managing or supervising claims professionals
• Strong knowledge of claims investigations, coverage analysis, reserving practices, and litigation management
• Understanding of applicable state and federal insurance regulations
• Experience analyzing operational metrics and using data to improve performance
• Strong decision-making, organizational, and problem-solving skills
• Excellent communication and coaching abilities

Preferred Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, or a related field
• 5–8 years of claims experience in Auto and/or Property insurance
• 3–4 years of claims leadership or management experience
• Multi-line claims experience

About the Company

Horace Mann was founded in 1945 to provide quality, affordable insurance for educators. Today, the company serves more than 4,100 school districts nationwide, helping educators protect their assets and prepare for the future through tailored insurance and financial products.