Claims Support Specialist

Responsibilities

• Serve as the main point of contact for clients throughout the claims process, providing guidance and updates
• Evaluate policy coverage and advocate for optimal client outcomes
• Oversee the full lifecycle of claims from initial report to final resolution
• Collaborate with insurers, underwriters, and external adjusters to negotiate settlements
• Conduct new business claims audits for newly acquired clients
• Educate clients on claims administration, coverage nuances, and risk management
• Leverage technology and partner with product teams to streamline claims handling
• Provide data-driven insights on claims trends and risk mitigation

Requirements

• 3-7 years of experience in claims handling and claims advocacy
• Strong knowledge of commercial lines claims and complex coverage nuances
• Significant experience in policy interpretation and claims negotiation
• Exceptional problem-solving and strategic thinking abilities
• Strong communication and negotiation skills
• Tech-savvy mindset comfortable with digital-first environments

Preferred Qualifications

• Adjuster’s License
• Certifications related to claims management or risk mitigation (e.g., AIC, CPCU)

Benefits

• Competitive compensation including equity
• Comprehensive medical, dental, vision, life, and disability plans
• Pre-tax accounts (FSA, HSA, dependent care, commuter savings)
• 401(k) through Human Interest
• Flexible time off, sick leave, and family/medical leave

About the Company

WithCoverage replaces traditional insurance brokerage with AI-supercharged risk management. We partner with high-growth companies to provide elite risk advisory services powered by proprietary technology.