Client Account Manager

About the Company

Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. Our mission is to make pet care accessible to every pet parent by providing tech-enabled care plan solutions that help practices increase compliance and drive revenue.

Responsibilities

• Manage and grow relationships across a portfolio of partner hospitals as a trusted resource for client success.
• Design and optimize scalable client success initiatives and operational processes.
• Analyze client trends and engagement patterns to provide actionable insights and recommendations.
• Collaborate cross-functionally with Hospital Success, Product, Engineering, and Sales teams.
• Contribute to a high-performing customer experience environment and support team accountability.

Requirements

• 2-5 years of SaaS customer support experience, including team leadership
• Proven experience working in a startup environment
• Strong analytical and data-driven mindset
• Excellent communication skills across email, phone, and chat
• Ability to navigate ambiguity and work with minimal oversight
• Experience in process design and building scalable structures