Client Director (Strategic Accounts)

About the Company

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems. A joint venture between Hafnia and Símbolo, we are scaling rapidly across industries to close the automation gap in enterprise workflows.

Responsibilities

• Senior owner of a portfolio of strategic enterprise accounts, managing multi-threaded relationships from users to C-suite
• Drive value realisation and platform adoption against clear use cases
• Own account health, on-time renewals, and Net Revenue Retention (NRR)
• Manage account revenue across renewal, upsell, and cross-sell cycles, including procurement and legal
• Act as a technical translator between customers and Product/Engineering teams
• Lead executive engagement at the C-suite level and orchestrate internal teams around account priorities

Requirements

• 7+ years in a senior post-sale role (Customer Success, Account Management, or Client Partner) managing strategic B2B SaaS accounts
• Proven track record of driving Net Revenue Retention through documented value delivery
• Executive presence with the ability to run commercial cycles independently
• Technical fluency to hold credible architecture and security conversations with CTOs and IT teams
• Highly organised and proactive with experience in scale-up environments

Preferred Qualifications

• Sector background in maritime, shipping, energy, or industrial
• Experience with AI, data platforms, or knowledge graphs
• Experience managing enterprise accounts in the $500k–$5M+ ACV range