Client Experience Specialist

About the Company

Atticus makes it easy for any sick or injured American to get life-changing aid. We are a certified B Corporation and the leading platform connecting people with disabilities to government benefits, helping hundreds of thousands of people access over $10 billion in life-changing aid.

Responsibilities

• Communicate on the phone with clients to understand their situations
• Determine eligibility for assistance and advise on next steps
• Navigate internal tech platforms and tools like Salesforce
• Handle high volumes of deeply personal and sensitive client interactions
• Drive conversations efficiently while remaining supportive to people in crisis

Requirements

• At least three years of professional work experience in customer-facing roles (CX, sales, support, hospitality, etc.)
• Ability to interact empathetically with people from all walks of life
• Ability to balance emotional support with driving conversation efficiency
• Quick learner capable of mastering complex topics and new platforms
• Competent written communication skills

Preferred Qualifications

• Experience in a metrics-driven role with a track record of exceeding goals
• Experience working in high-volume, high-performing service or support teams

Benefits

• Base salary between $60,000 and $75,000 plus equity and uncapped monthly bonuses
• 100% covered medical and dental premiums for employees and families
• 15 vacation days and approximately 20 paid holidays per year
• Free membership to OneMedical
• $600/year internet service stipend
• $1,000/year education and training stipend
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA/FSA