Client Experience Specialist, Onboarding

About the Company

Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.

Responsibilities

• Lead new clients through the full implementation and onboarding process, including platform setup, configuration, and hands-on training
• Facilitate virtual training sessions to ensure user confidence
• Serve as the primary point of contact for assigned client communities
• Develop and customize initial platform solutions to align with client workflows
• Digitize and manage client documentation using Adobe and DocuSign
• Track client trends and product usage to identify opportunities for improved adoption
• Collaborate with the Client Experience team to refine onboarding and engagement processes

Requirements

• Bachelor’s Degree in a relevant field
• 3+ years of experience in client success, customer service, or technical support
• Proficiency in Microsoft Word, Excel, Google Docs, and Adobe
• Strong facilitation and communication skills for virtual training
• Ability to thrive in a fast-paced startup environment

Preferred Qualifications

• Experience with SaaS solutions and CRM systems
• Familiarity with the healthcare industry
• Experience with DocuSign and Canva