Client Experience Specialist

Responsibilities

• Serve as the primary point of contact for clients across email, phone, and text
• Build trusted relationships with clients by providing a supportive, affirming experience
• Partner cross-functionally with clinical and operations teams to resolve client questions
• Identify recurring client pain points and recommend experience improvements
• Create and maintain documentation, SOPs, and communication best practices
• Improve workflows and systems by identifying inefficiencies and proposing solutions

Requirements

• 2–5 years of experience in client-facing, customer support, or client success roles
• Experience in a fast-paced startup or healthcare environment preferred
• Exceptional written and verbal communication skills
• Highly organized and detail-oriented with ability to manage multiple priorities
• Proactive problem-solver comfortable navigating ambiguity
• Passion for improving outcomes for autistic and neurodivergent adults

About the Company

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. We deliver specialized mental health services covered by insurance, helping clients receive diagnoses, work with neurodivergent-affirming therapists, and find community.