Client Implementation Specialist

About the Company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact.

Responsibilities

• Support implementation activities for new clients, renewing clients, and TPA changes
• Coordinate onboarding timelines, milestones, and documentation
• Track implementation progress and ensure tasks are completed on schedule
• Maintain and organize implementation artifacts, including client documentation and configuration files
• Identify risks, issues, or gaps and escalate to Implementation Managers
• Validate information received from clients and partners for accuracy
• Work with Implementation Managers, Client Success Managers, and internal teams for seamless handoffs
• Support coordination with vendors and external partners for data exchanges and testing
• Prepare agendas, take notes, and track follow-ups for implementation meetings
• Monitor key implementation metrics and service-level commitments

Requirements

• 5 years of experience in cross-functional alignment, project coordination, onboarding, or training
• Bachelor’s degree in healthcare administration, business, or equivalent professional experience
• Ability to manage project plans, track deliverables, and drive follow-up
• Experience facilitating meetings and maintaining implementation governance artifacts
• Strong analytical skills for reviewing requirements and validating data
• Proficiency with project management and documentation tools such as Smartsheet, SharePoint, Excel, and Teams
• High attention to detail and accuracy in documentation
• Willingness to travel 10-20%

Preferred Qualifications

• PBM or Healthcare experience