Client Manager

Responsibilities

• Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and mid-level stakeholders
• Manage deliverables across campaigns, ensuring timelines, scopes, and dependencies are clearly defined
• Translate channel strategies and media plans into clear action steps for internal activation, analytics, and creative teams
• Lead internal status meetings and maintain delivery trackers to ensure team alignment on priorities and deadlines
• Monitor campaign launches, pacing, and delivery milestones to ensure quality standards are met
• Proactively identify and escalate delivery risks with proposed solutions
• Partner with Client Strategy leaders to support planning cycles and quarterly business reviews
• Mentor Client Coordinators on workflows, communication, and prioritization

Requirements

• 4+ years of experience in client services, account management, or project management within an agency or marketing environment
• Experience managing multiple campaigns and cross-functional workstreams with competing timelines
• Strong client communication skills and experience leading status conversations
• Proven ability to translate strategic direction into actionable deliverables and milestones
• Strong organizational and project management skills with high attention to detail
• Ability to collaborate effectively with specialized teams like media activation and analytics

Preferred Qualifications

• Experience guiding or mentoring junior team members
• Working knowledge of digital media campaigns and campaign lifecycles

About the Company

Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history. Recognized as one of AdAge's Best Places to Work, the firm combines the security of an established company with a start-up feel, utilizing data-driven and technology-enabled digital media services.