Client Manager

Responsibilities

• Guide clients and families through the full care journey, from onboarding to ongoing service
• Maintain regular contact with clients to manage scheduling and adapt care plans
• Build strong relationships with Care Pros to ensure quality matches and consistent staffing
• Partner with frontline support and staffing teams to ensure reliable schedules
• Manage escalations and complex care situations with professionalism and sensitivity
• Build and maintain strong relationships with partner agencies
• Provide real-time updates and regular check-ins on client status and care plan changes

Requirements

• 3+ years of experience in senior care, patient management, or customer service
• Client-first mindset with a commitment to quality care
• Strong ownership and detail orientation
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with technology, including scheduling, CRM, or workforce management systems
• Flexibility to support clients during evenings or weekends if required

Benefits

• Equity and 401K with up to a 4% match
• Medical, dental, and vision coverage (including zero cost plans for employees)
• Fully employer-paid Short Term Disability, Long Term Disability, and Life Insurance
• Generous time off program
• Employee Assistance Program, mental health benefits, and wellness programs

About the Company

Honor Technology is a leader in aging care innovation, providing the technology, tools, and services that empower older adults to live life on their own terms through brands like Home Instead.