Client Partner - Grocery

Responsibilities

• Manage a portfolio of large, strategic grocery partners across the UAE (based in Dubai office).
• Lead and coach a small team of Account Managers to pitch, negotiate, onboard, and operate partner relationships.
• Define and execute joint business plans with grocery partners to drive long-term mutual growth.
• Deliver annual commercial objectives for the portfolio, tracking plan implementation and controlling expenditure.
• Own contract negotiation and renewal processes to agree terms that unlock mutual value.
• Work cross-functionally with product, operations, marketing and logistics to maximise partner potential.
• Generate insights and identify opportunities to grow partner revenue and improve customer experience.
• Foster an inclusive, high-performance team culture and contribute to longer-term commercial strategy.

Requirements

• 5+ years
• Grocery industry
• Team leadership
• Account management
• B2B sales
• Commercial negotiation
• Portfolio management
• Strong communication

Preferred Qualifications

• Proven track record growing revenue in account-facing roles
• Experience managing high-value or complex partner portfolios
• Experience setting partner value propositions and joint business plans
• Background working cross-functionally in tech-enabled marketplaces or retail

Benefits

Deliveroo offers competitive, country-specific benefits. Typical benefits for this role in the UAE include:

• Health insurance and medical coverage
• Annual leave and paid leave allowances
• End-of-service gratuity as per UAE law
• Additional wellbeing and parental leave offerings (country dependent)

About the Company

Deliveroo connects consumers, restaurants, shops, and riders to make food and grocery shopping more convenient. The company focuses on transforming how people buy and receive food and everyday products by partnering with local merchants and building technology-driven delivery solutions. This role is based in Dubai and supports Deliveroo's grocery vertical within the UAE.