Client & Product Success Manager

About the Company

A leading provider of Amazon growth services. They help brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results.

Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users
• Own client communication end-to-end including emails, calls, and proactive check-ins
• Translate advertising performance and product insights into actionable recommendations
• Run regular client calls to align on goals and performance
• Support onboarding and ongoing adoption of the AI ad analysis platform
• Gather client and user feedback to provide insights for internal teams
• Collaborate with PPC managers, product, and leadership teams
• Track account health, satisfaction, and risk signals
• Maintain accurate CRM, documentation, and internal tools

Requirements

• Experience in client account management within an agency or service-based environment
• Experience in Customer Success, Product Success, or supporting SaaS users
• Strong written and verbal communication skills
• Analytical thinking with ability to explain performance data
• Proficiency with CRMs, Google Workspace, Slack, and task management tools
• Basic Amazon PPC knowledge or strong motivation to learn

Benefits

• Remote-first role
• Career growth opportunities in client services and product success
• Cross-functional impact across product and PPC teams
• Learning and development in Amazon advertising and SaaS products
• Flexible schedule with a results-first mindset