Client Service Analyst - Livechat (Burmese)

Responsibilities

• Assist clients with all inquiries via live chat and email to ensure an excellent customer service experience
• Maintain deep knowledge of the company's platform, products, and general market conditions
• Diligently manage and follow up on inquiries and complaints from current and prospective clients
• Translate customer needs into constructive feedback and suitable solutions for management
• Ensure smooth frontline operations by flagging discrepancies or situational risks to management promptly
• Continuously seek ways to improve team performance, work efficiency, and overall processes

Requirements

• Bachelor's degree in Finance, Economics, Mathematics, or a related field
• Proficient in both English and Burmese (written and spoken)
• Strong Burmese reading and typing skills are mandatory
• Ability to perform 5-day shift work, including weekends and public holidays (shifts: 8am-5pm / 4pm-1am / 12am-9am)
• Sharp acumen with numbers and statistics

Preferred Qualifications

• 2-4 years of customer service experience, specifically in frontline operations via Livechat and Email
• Previous experience working in financial institutions or the fintech industry
• A strong passion for developing a long-term career in the fintech and crypto trading sector

Benefits

• Study Growth Fund to support professional development and continuous learning
• Regular internal events, team-building activities, and workshops
• Opportunity to work within a diverse, global, and international team
• Clear paths for career advancement and internal mobility within a rapidly expanding company

About the Company

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. We deliver a seamless ecosystem across trading, payments, wealth management, and Web3, connecting users to the future of digital finance.