Client Services Associate II

Responsibilities

• Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages
• Provide ordering support and perform outreach regarding ordering issues or missing information
• Create and qualify new accounts and contacts while assisting with portal login issues
• Provide information regarding products and services to customers and patients
• Maintain compliance and accuracy when handling sensitive patient information

Requirements

• High school diploma or equivalent
• Minimum of two years of experience in Client Services, preferably in healthcare
• Proficiency with Mac/Apple products, Google Suite, and CRM systems
• Experience with customer communication tools like Salesforce, 8x8, or Vonage
• Conversational fluency in English and Spanish

Preferred Qualifications

• Experience in service with a commercial diagnostic testing laboratory
• Familiarity with cancer screening and primary care workflows
• Knowledge of HIPAA compliance and best practices
• Previous experience working in a remote service position

About the Company

Freenome is a healthcare company focused on shaping exceptional customer experiences for healthcare providers, staff, and patients through innovative diagnostic solutions.