Client Services Manager

Responsibilities

• Lead, mentor, and develop a team of client service associates by setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage, and cross-functional collaboration to ensure consistent service across all time zones.
• Foster a culture of accountability, continuous improvement, and client-first thinking.
• Define and refine service standards, processes, and playbooks to ensure team adherence.
• Oversee daily operations to ensure cases are handled correctly and SLAs are met.

Requirements

• 3+ years of experience in prime brokerage or similar capital markets exposure.
• Demonstrated experience leading, coaching, and developing people and managing performance.
• Strong problem-solving skills with the ability to coordinate multiple stakeholders toward fast resolutions.
• High attention to detail and a strong control and risk mindset.
• Excellent communication and relationship management skills.

Benefits

• Competitive salary and fully remote work flexibility.
• Corporate Macbook and a top-tier tech stack including Claude Code and Gemini Enterprise.
• Extended benefits including health insurance, extra annual leave, or wellbeing programs.
• Ongoing education, training programs, and global career opportunities.
• Team off-sites, paid business trips, and corporate networking events.

About the Company

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure. Our bespoke, internally engineered trading platform provides seamless access to a diverse range of financial instruments, including stocks, ETFs, bonds, futures, and options. As a rapidly expanding global firm, we prioritize investing in our most valuable asset—our people.