Client Services Specialist

Responsibilities

• Build and maintain strong relationships with clients to ensure high satisfaction
• Act as the primary point of contact for client inquiries, concerns, and escalations
• Facilitate the onboarding process for new clients and provide platform training
• Investigate and resolve client issues in a timely manner
• Collaborate with cross-functional teams to address complex challenges
• Maintain accurate client records and documentation
• Generate and analyze reports to track key performance indicators

Requirements

• Bachelor's degree or equivalent work experience
• Proven experience in client services or a customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and Microsoft Office Suite

About the Company

Asset Living is a third-party management firm with decades of experience delivering exceptional value to partners in the real estate industry. Their portfolio spans multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.