Client Success Executive

Responsibilities

• Own largest client and broker relationships within the Jumbo Market
• Ensure excellent client experience and monitor client health to support retention
• Track client success KPIs and execute action plans to mitigate risks
• Collaborate with product, sales, and member services teams to meet engagement goals
• Communicate regularly with key decision makers and broker partners
• Develop client reports, meeting materials, and workshops
• Represent Garner at client open enrollment and education sessions both in-person and virtually

Requirements

• 7+ years of experience managing enterprise B2B SaaS books of business
• Proven experience in the healthcare and benefits industry
• Demonstrated success in increasing engagement for medical benefits or healthcare SaaS
• Strong communication and presentation skills
• Ability to work in a fast-paced, ambiguous startup environment
• Experience working with internal executives on large client initiatives
• Ability to travel up to 25% of the time

About the Company

Garner is a healthcare technology company on a mission to transform the healthcare economy. By partnering with employers to redesign healthcare benefits using data-driven insights, Garner guides employees to higher-quality, lower-cost care.