Client Success Manager

Responsibilities

• Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts)
• Deliver an exceptional client experience by executing key workflows and monitoring account health
• Track and analyze client success KPIs to drive engagement and retention
• Develop and execute engagement plans aligned to client goals
• Manage multiple concurrent client projects with strong attention to detail
• Collaborate cross-functionally with Sales, Strategic Account Management, and Member Services
• Lead client meetings and communications with key stakeholders and broker partners
• Represent the company in virtual and in-person client-facing sessions (up to 20% travel)

Requirements

• 3+ years of experience managing a large, high-performing B2B book of business
• Proven track record of driving engagement, client satisfaction, and NRR
• Experience in the healthcare and benefits industry preferred
• Demonstrated expertise in managing executive relationships and complex stakeholder environments
• Exceptional project management and organizational skills
• Data-driven mindset with ability to leverage KPIs and client insights
• Strong executive presence and communication skills
• Proven track record of independent problem-solving

About the Company

Garner is a fast-growing healthcare technology company on a mission to transform the healthcare economy by delivering high-quality and affordable care through data-driven insights and redesigned benefits.