Client Success Manager

Responsibilities

• Lead onboarding for new clients and continuously improve the process
• Build and maintain long-term client relationships that drive trust and loyalty
• Act as the main point of contact for client needs, requests, and escalations
• Develop tailored client success strategies based on business goals and data insights
• Analyze customer data to maximize value, minimize churn, and uncover opportunities
• Advocate for client needs in internal discussions around product and service development
• Ensure agreements and requirements are communicated across departments for flawless execution
• Mediate between clients and internal teams to align priorities
• Continuously evaluate and improve communication processes, tutorials, and success programs

Requirements

• 3+ years of experience in client success management (agency experience required)
• Bachelor's degree in Business, Marketing, or related field
• Proven ability to manage 20-40 client portfolios and success processes
• Excellent communication and interpersonal skills
• Strong project management and organizational skills
• Analytical mindset with strategic thinking
• High emotional intelligence and leadership qualities
• Fluent English (written and spoken, advanced level required)

Benefits

• Salary $3,000-$4,000
• 100% remote work year-round
• 25 PTO days per year plus 9 paid national holidays
• Professional development opportunities
• Growth opportunities with an award-winning, fast-scaling company

About the Company

Trivium Group is a full-service Amazon agency ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency. The company helps brands scale profitably by integrating seamlessly with clients' teams and delivering world-class results built on strong systems, sharp people, and solid values.