Client Support Specialist

Responsibilities

• Act as a point-of-contact for customer inquiries via email, LiveChat, and phone
• Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users
• Coordinate escalated issues with regional business development and account managers
• Manage potential call-outs using existing processes
• Document rainy day scenarios and share learnings with the team
• Maintain HubSpot to ensure all client communications and support tickets are documented
• Coordinate with Finance and Data departments on payment reconciliation and report generation

Requirements

• 2+ years of experience in client or customer support
• Experience in an early-stage startup environment preferred
• Familiarity with customer support tools and software
• Strong communication and organizational skills
• Ability to work flexible hours including early mornings, evenings, and weekend rotations

Preferred Qualifications

• Experience in the veterinary technician or animal healthcare industry

Benefits

• Comprehensive health benefits with base medical plan covered at 100%
• 401K
• Unlimited Paid Time Off
• Paid Maternity/Paternity and reproductive care leave
• Stipends for home office setup, continuing education, and monthly wellness
• Opportunity for domestic travel and regional team building

About the Company

Roo is a veterinary staffing platform that connects veterinarians, technicians, and assistants with animal hospitals for relief work and hiring opportunities.