Clinical Manager, Clinical Operations

Responsibilities

• Supervise and lead clinical team members delivering virtual EAP mental health services to a portfolio of customers
• Interview, hire, onboard, and support professional growth through regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services including assessment, care management, crisis intervention, and care coordination
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead teams through rapid change and evolution to maximize impact for customers and members
• Deliver case audit feedback and coaching, providing clinical consultation to ensure adherence to quality standards and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models

Requirements

• 3+ years of leadership and management experience, including supervision of teams of 15+
• 10+ years of experience in behavioral health, including EAP and management consultation
• Active independent clinical license (LCSW, LMFT, PsyD, LCPC, MD, or RN)
• Track record of building and growing high-performing teams and mentoring frontline team members
• Training and experience in evidence-based modalities of care, including longitudinal care management
• Experience with telephony and documentation tools and systems
• Exceptional communication skills with ability to inspire and engage teams

About the Company

Spring Health is a leading mental health benefits provider on a mission to eliminate every barrier to mental health. The company's Precision Mental Healthcare technology delivers personalized care—including therapy, coaching, and medication management—to over 10 million people through partnerships with more than 450 employers including Microsoft, Target, and Delta Airlines.